Who we are
This policy explains how Regen Electrical LLC, doing business as Re-Gen Electrical, handles information through this website and its estimate and service communications. Contact us at isaac@regenelectricalco.com or (209) 985-5375. California C-10 license #1161340.
Information we collect
When you submit a form or contact us, we collect the information you provide, such as your name, phone number, email address, project city, service requested, business or property name, and project details. We record your SMS consent choice, the disclosure shown, its version, the submission time and source page. Please do not submit payment card details, government identifiers or other sensitive information in project descriptions.
The website uses Google Analytics to measure visits and interactions, including page views, link clicks, phone/text button clicks and form submission events. Google may collect online identifiers, browser and device information and usage data. Our custom analytics events do not include the names, phone numbers, email addresses or project descriptions entered into our forms. Clicking a phone button does not establish that a call was completed.
Cookies, campaign tracking and embedded content
Google Analytics may use cookies and similar technology. Incoming campaign tags (UTMs) are stored in browser session storage, carried through page navigation and included with estimate requests to help us understand which campaigns generate inquiries. Your browser may allow you to block cookies or clear stored data. You can learn about Google's practices at Google's Privacy Policy and the Google Analytics opt-out browser add-on.
Project videos may load third-party YouTube content, which can collect usage information according to its own policies. Hosting providers may process technical information needed to deliver and secure the website. The website does not currently change its analytics behavior in response to browser Do Not Track signals.
How we use information
We use information to respond to inquiries, prepare estimates, coordinate appointments and projects, provide service updates, maintain business records, protect against misuse, and understand and improve website performance. Providing a phone number alone does not constitute consent to our SMS program.
SMS consent and mobile information
The optional SMS checkbox authorizes service-related messages about estimates, scheduling and reminders, and project or service updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Terms & Conditions for messaging details.
We do not sell mobile information or share it with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties for their own marketing or promotional purposes. We may disclose information to service providers that help deliver our messages and operate our business, only for those services, or when required by law.
Service providers and disclosures
We use providers for website hosting, analytics, form processing, lead storage, email and communications. Our SMS program uses Twilio as its messaging provider when messaging is enabled. Website estimate requests are processed using Google services and stored in our lead records. Providers may process information to perform those services. We may also disclose information when legally required or reasonably necessary to protect rights, safety or the security of our services.
Retention and security
We retain inquiry, project and consent records as needed for their business purpose, legal obligations and handling disputes. Retention depends on the type of record and project. We use reasonable safeguards, but no electronic transmission or storage method is completely secure.
Your choices and requests
You may request access to, correction of or deletion of information you provided by emailing isaac@regenelectricalco.com. We may need to verify your identity and retain records required for legal or legitimate business purposes. Any additional privacy rights depend on applicable law. To stop SMS messages, reply STOP or contact us directly. You may still receive non-SMS communications necessary to address your inquiry or project.
Children and policy updates
This website is intended for adults seeking electrical services and is not directed to children under 13. Contact us if you believe a child has provided personal information. We will post policy changes here with an updated date. Please review this page periodically.